Are customers able to trust your brand?

97%
of consumers check reviews and ratings before making a purchasing decision.*
local listing
97%
of consumers check reviews and ratings before making a purchasing decision.*
google-search

 

 

Building your brand’s reputation depends greatly on the feedback garnered from online reviews, reflecting customers’ experiences with your products, services and overall brand interaction.

Simultaneously, utilising the Q&A section empowers you to swiftly respond to inquiries, interact with potential and existing customers in real-time and build a foundation of trust in your brand.

 

But how does managing reviews and Q&A increase your brand’s growth?

 

Think of online reviews as the digital word of mouth.  They have the power to sway potential customers to favour your products and services over your competitors.

It also has the power to…

  • Enhance visibility through established credibility
  • Reach a wider audience
  • Position your brand as the ultimate choice
  • Boost brand-consumer interaction through valuable feedback and Q&A
  • Increase customer satisfaction and experience

But how do you manage these reviews?

Positive reviews and helpful responses can boost your brand's online image and attract the interest of potential customers. However, neglecting or mishandling negative reviews can damage your brand's reputation.

We offer a local reputation management system that's tailored to your customer base. Our strategy is all about building trust and making your brand the first choice.

Adding to our commitment to making you stand out, we: 

  • Efficiently handle review monitoring, analysis, and creating personalised customer responses
  • Streamline Q&A interactions, ensuring efficient and real-time customer interaction
  • Understand and analyse customer sentiment
  • Create review insights & feedback reports
  • Curate automated review-response support & management

Blogs, Case Studies and Podcast
We keep you updated in every aspect

Emoticon smile on a yellow background. Customer feedback.
Blog March 2024
Mastering reputation management: A comprehensive guide for agencies

With the right reputation management partner, you can empower your clients to improve their rankings and build stronger customer relationships.

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Co-working Business Team Consulting meeting Planning Strategy and brainstorming new business project
Blog March 2024
What to look for in a Local Presence Management provider

Find out why local presence management has become such a critical part of digital marketing—and learn how to find the perfect LPM partner.

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Female holding mobile phone in winter. A Google Business Profile (GBP) page for a coffee shop is on the screen.
Blog November 2023
Harness the power of Google Business Profiles for your multi-location clients this holiday season

Here’s how agencies can utilize intuitive software solutions to efficiently manage a large number of GBP profiles and get them in shape for the holiday season.

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